Convenience is instantly attractive to almost anyone. If simple questions can be answered by artifical intelligence or “chatbots” business owners would not have to worry if their customers are understanding everything on their website.
A customer or any site visitors online experience should be perfected and as simple to use as possible so that questions do not have to be asked. However, people always have a question about something no matter how simple a website appears to be.
Chatbots would instant message with customers in real-time, day or night. Benefits would be 24 hour service, which would be impossible if a physical person was answering questions instead. The responses would be immediate and clear to understand. How much more convenient can that be?
By 2020, chatbots will power over 85% of customer service, more and more businesses are switching over to this alternative. By 2022, chatbots will save businesses over $8 billion per annum.
Undoubtedly, PS Digital offers many services to incorporate chatbots on your website. Want to take the next step into the future? Contact PS Digital today!