JOIN A TOP RATED TEAM
We bring a personal approach to every project.
A Full-Service Marketing Agency
All Island Media, Inc., is one of Long Island’s largest multi-media companies.
PS Digital, a division of All Island Media, Inc. is a full-service digital marketing agency offering best-in-class lead generation, website design, social media marketing, client branding, and search engine marketing products to small business owners.
We pride ourselves on putting the customer first, our fun and friendly work environment, and working as a team!
We offer a competitive base salary, health benefits, 401k, and more!
Client Support Representative
The Client Support Representative acts as the main point of contact for clients, answering questions and providing information about products and services. They manage client inquiries, assist with account setup, and ensure a smooth experience.
The role requires strong customer service, professional communication, and the ability to handle multiple tasks in a fast-paced environment. Additionally, the representative works closely with management to address client needs and resolve issues efficiently.
In the role of a Client Support Representative, you will serve as the initial point of contact across our client portfolio.
• Serve as the initial point of contact for prospective customers, answering inquiries and providing accurate information about our clients’ products and services.
• Serve as the primary contact for both new and existing clients, addressing their needs and ensuring a seamless experience.
• Handle customer maintenance requests and work with team members to find and follow up on the best possible solution.
• Facilitate new account onboarding, guiding them through necessary paperwork, procedures, and agreements.
• Engage with customers in a friendly and professional manner while actively listening to their concerns.
• Maintain a comprehensive understanding of our clients’ services, pricing, and offerings to effectively address client questions and concerns with upper management.
• Perform other duties as assigned.
Desired Skills & Experience
• Strong customer service skills with demonstrated leadership responsibilities.
• Professional communication skills, capable of interacting with all levels of management.
• Flexibility to adapt in a fast-paced, evolving work environment.
• Detail-oriented and organized with the ability to manage priorities and multiple tasks effectively.
